Templates

What are templates

Templates, sometimes also referred to by there database name resourceSets are a set of texts used in communication to the end-users of the app. A template contains the same text in different languages (or just one default text). Templates are dynamic and can contain certain parameters that are than automatically filled in when the template is used. For example the name of the end-user. The dynamic part of the text in a template is a message in ICU format.

Templates are bundled in a messaging set and can be edited in control center.

Type of templates

Email templates

Email templates are templates that contain the subject, content and attachment for various emails that are send by the platform's messaging system. The following email templates are standard available. But many more use cases are configurable on request.

Email template name	Description
new reservation	send when a user makes a reservation
cancel reservation
update reservation
start reservation	when the user starts the reservation
end reservation	when the user ends the reservation
user register
auto lock doors helpdesk	when the platform auto locks a vehicle to be send to the helpdesk
auto lock doors user	when the platform auto locks a vehicle to be send to the user that forgot to lock

You can read a more in-depth technical information about the messaging system here.

An email template can also contain an attachment. For example a .csv invitation that can be imported into an online calendar. Email attachment can only be configured by TMF support directly in the database.

Conversation templates

For every reservation there is a "messages" section in the app containing information about this reservation. The content of these messages is configured in a conversation template.